10 things you might be able to do for someone experiencing domestic violence/abuse
1. Be calm and supportive, tell them that what has happened to them isn't OK, that they don't deserve it and that they aren't alone.
2. Find out if they need medical help now.
3. Ask them what they want and listen to their response - this helps you to offer the most useful information first, responding to what they say.
4. Let them know what you can offer today - make sure that they know that if they want to, you can help to get them away with the children. Even if you can't do this yourself, you can put them in touch with the Police or Survive who can help.
5. Make sure they know that you don't judge them.
6. See if there is a group they would like to join or course they would like to go on. They are less isolated when they join a group or IT course or whatever.
7. Show that your organisation cares about domestic violence - put up a poster or put leaflets in appropriate places.
8. Find out contact details of your nearest Women's Aid or similar support agency, Police domestic violence Team etc.
9. Stick to what you say you will do and don't make unrealistic promises.
10. Ensure you keep information safe, make sure it can't be viewed by the abuser on hand held notes or computer screens etc.